Ordering Information on Sturban Clothing

Shopping

You can shop on-line or by phoning or e-mailing Customer Services.

On-line shopping couldn't be easier. From the shopping home page, select your brand or product type. From there you will see a display of clothing and accessories that are currently in stock, with pricing, available size and colour options. Click on the product picture for more details and a larger more detailed image. Click on the You can select this icon when it appears in the product catalogue to add the product to your shopping cart. button to add the product to your shopping cart. You can continue shopping by selecting a brand or product type in the left panel or order by selecting the button with your preferred order method.

Our Customer Service Centre will be happy to answer any questions on styling, fabrics or measurements.

How do I order?

When there are items in your shopping basket there is a link at the top of left navigation bar. Select it at any time to check or modify your shopping basket or place your order.

You can order in complete safety using our secure Internet server. If you feel unsure about placing your order over the Internet one of our trained staff would be delighted to take your order by phone.

Don't forget to provide us with your e-mail address or phone number so we can contact you quickly if problems arise with your order.

Payment

We accept payment via Visa, MasterCard, JCB, Switch, Solo, Maestro, Electron and Delta. Postal orders can be accompanied by a cheque drawn on a UK-based bank or International Money Order. Cheque payments can delay the order by several days while the cheque clears. Cheques or postal orders should be made payable to IMG.

Delivery

Your order will be despatched as quickly as possible usually same or next working day. Deliveries are normally made to the UK within 72 hours you will receive an email confirmation confiming shipment. If you order does not arrive in 15 working days for UK orders, 20 for EU and 25 for rest of world after despatch confirmation please contact us. We cannot do anything before these times as they are set by Royal Mail. Ask our Customer Service Centre for details, or for delivery outside the UK. A signature maybe be required on some deliveries. All shipping / delivery charges are non-refundable.

Customer Service Centre

If you need our help or have any queries, please contact our Customer Service Centre. Our trained operators are waiting to offer friendly advice and service. Operators are in attendance weekdays from 9 am to 5 pm BST except for UK bank holidays.

Sturban Clothing
Ednaston Business Centre
Hollington Lane
Ednaston
Ashbourne
DE6 3AE
UK

Phone: 0044 (0)1335 345622
E-mail:

When contacting us regarding an order, please be sure to tell us the order number, your full name, billing address and phone number.

Tracking your order

There are three ways to check the status of your order:
  1. Use our Order Query service to track your order on-line.
  2. Phone our Customer Service Centre and tell them the date your order was placed, your order number, your full name, billing address and phone number.
  3. E-mail us with the above information at and we will check your order status and send you an update.

Product descriptions and availability

Every care has been taken to ensure that product descriptions and specifications are correct. However whilst the colour reproduction is a good representation, a slight variation from the actual products can occur. And at times, the colours in the pictures are not available from inventory. The information, prices and terms presented on this site are subject to change without prior notice. This does not affect your statutory rights as a consumer.

Distance Selling Regulations

You have a right to cancel your order for any item purchased through our website with or without reason, under the distance selling regulations for refund. This does not apply to any perishable goods, software or item personalised or made to your specification. To cancel any item, you can e-mail or write to us within fourteen working days of the day following delivery of your order being made, quoting your order number. You must take reasonable care of the item, retain all original packaging and must not use them. Items may be returned to our customer service department. Any costs incurred in returning the item are the responsibility of the customer. We will refund within 30 days of your cancellation. A full refund will be given for items returned to us within this period, items not returned will have the direct cost of retrieving the item(s) deducted from the refund value.

This does not apply to any perishable goods, software (unless still sealed) or item/s personalised to your specification.

Force Majeure

We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.

Content

Any information displayed on our website(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our website is updated regularly.

Pricing and Print Errors

Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.

Complaints

Any complaint or compliment can be sent to our Customer Service Centre. We will endeavour to deal with you complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.

Security

We are fully committed to providing full security both through our online and mail order service. We use secure socket layer (SSL) technology to ensure that your details are safe for all sales transactions with us. All information you provide is fully encrypted so that third parties cannot read it.