ShoppingYou can shop on-line or by phoning or e-mailing Customer Services.
On-line shopping couldn't be easier. From the shopping home page, select your brand or product type. From there you will see a display of clothing and accessories that are currently in stock, with pricing, available size and colour options. Click on the product picture for more details and a larger more detailed image. Click on the button to add the product to your shopping cart. You can continue shopping by selecting a brand or product type in the left panel or order by selecting the button with your preferred order method.
Our Customer Service Centre will be happy to answer any questions on styling, fabrics or measurements.
How do I order?When there are items in your shopping basket there is a link at the top of left navigation bar. Select it at any time to check or modify your shopping basket or place your order.
You can order in complete safety using our secure Internet server. If you feel unsure about placing your order over the Internet one of our trained staff would be delighted to take your order by phone.
Don't forget to provide us with your e-mail address or phone number so we can contact you quickly if problems arise with your order.
PaymentWe accept payment via Visa, MasterCard, JCB, Switch, Solo, Maestro, Electron and Delta. Postal orders can be accompanied by a cheque drawn on a UK-based bank or International Money Order. Cheque payments can delay the order by several days while the cheque clears. Cheques or postal orders should be made payable to IMG.
DeliveryYour order will be despatched as quickly as possible usually same or next working day. Deliveries are normally made to the UK within 72 hours you will receive an email confirmation confiming shipment. If you order does not arrive in 15 working days for UK orders, 20 for EU and 25 for rest of world after despatch confirmation please contact us. We cannot do anything before these times as they are set by Royal Mail. Ask our Customer Service Centre for details, or for delivery outside the UK. A signature maybe be required on some deliveries. All shipping / delivery charges are non-refundable.
Customer Service CentreIf you need our help or have any queries, please contact our Customer Service Centre. Our trained operators are waiting to offer friendly advice and service. Operators are in attendance weekdays
Ednaston Business Centre
Phone: 0044 (0)1335 345622
When contacting us regarding an order, please be sure to tell us the order number, your full name, billing address and phone number.
Tracking your orderThere are three ways to check the status of your order:
Product descriptions and availabilityEvery care has been taken to ensure that product descriptions and specifications are correct. However whilst the colour reproduction is a good representation, a slight variation from the actual products can occur. And at times, the colours in the pictures are not available from inventory. The information, prices and terms presented on this site are subject to change without prior notice. This does not affect your statutory rights as a consumer.
Distance Selling RegulationsYou have a right to cancel your order for any item purchased through our website with or without reason, under the distance selling regulations for refund. This does not apply to any perishable goods, software or item personalised or made to your specification. To cancel any item, you can e-mail or write to us within fourteen working days of the day following delivery of your order being made, quoting your order number. You must take reasonable care of the item, retain all original packaging and must not use them. Items may be returned to our customer service department. Any costs incurred in returning the item are the responsibility of the customer. We will refund within 30 days of your cancellation. A full refund will be given for items returned to us within this period, items not returned will have the direct cost of retrieving the item(s) deducted from the refund value.
This does not apply to any perishable goods, software (unless still sealed) or item/s personalised to your specification.
Force MajeureWe will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.
ContentAny information displayed on our website(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our website is updated regularly.
Pricing and Print ErrorsPrices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.
ComplaintsAny complaint or compliment can be sent to our Customer Service Centre. We will endeavour to deal with you complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.
We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.
Cookies are placed/collected to monitor visits but not used to store personal data.
We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with the best possible service. We will collect and store any personal data that you may volunteer whist using our services, e.g. registration.
We will use the data for our own market research purposes.
The type of information that we will collect will include,
Individuals registering their details or entering the online competition(s) may do so on the understanding that they are aware of the intended purpose for the collection of data. They will be sent further information via email only and may opt out at any time or on entering.
Information about you will not be shared or transferred to any companies without your consent.
Our website contains links to third party websites operating their own terms and conditions and privacy policies. Sturban Clothing is not responsible for the policies of any linked third party sites.
If you have any questions or concerns about privacy on the Sturban Clothing site please contact Customer Service Centre
SecurityWe are fully committed to providing full security both through our online and mail order service. We use secure socket layer (SSL) technology to ensure that your details are safe for all sales transactions with us. All information you provide is fully encrypted so that third parties cannot read it.